BH Operations Support Assistant
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Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.
From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
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Time Type:
Full time
Department:
South End Washington Behavioral Health
All Locations:
20 Maverick Square – Cradock Building
Position Summary:
The BH Operations Support Assistant plays a crucial role within the Behavioral Health Department Support Team.
Reporting to the Operations Manager, this individual collaborates with providers and other personnel to guarantee the delivery of high-quality patient care.
Key responsibilities encompass overseeing the department's internal referral queues, managing providers' schedules, handling in-basket pools, coordinating email groups, and performing various clerical or administrative duties to facilitate service delivery.
This is a full-time position, Monday to Friday.
Duties & Responsibilities:
* Manage and monitor department’s internal referral work queues.
* Process incoming referrals received through the day.
Verify insurance eligibility before scheduling appointments.
Inform patient of any fees, co-payments, etc.
* Monitor and respond to the department’s in-basket or secure chat messages and email groups in a timely manner.
* Achieve the department’s daily goal of ensuring that provider’s schedules are fill to 100% capacity.
* Schedule, reschedule and canceled appointments upon provider or patient requests.
* Block provider’s schedule for approved time off.
* Canceling and rescheduling patients when a provider is out sick.
* Perform check-out process for patients.
Checks out patients in the computer prior to the end of each day and enters requested follow up appointments upon check out.
* Mail appointment reminder letters and make confirmation calls for new patients.
* Sort out incoming mail, fax or scan documents.
* Daily completion of DAR report to ensure insurance verification and correct insurance plan is billed for all scheduled appointments.
* Management of daily Hospitalization/ED workflow.
* Maintain a professional, courteous, and positive manner with all contacts.
* Work collaboratively in relationships with co-wo...
- Rate: Not Specified
- Location: East Boston, US-MA
- Type: Permanent
- Industry: Secreterial
- Recruiter: NeighborHealth Corporation
- Contact: Not Specified
- Email: to view click here
- Reference: R0006211
- Posted: 2025-01-25 07:21:13 -
- View all Jobs from NeighborHealth Corporation
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