Transportation Dispatcher

The Transportation Dispatcher is responsible for coordinating and optimizing the daily operations of transportation services to ensure timely, efficient, and safe delivery.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Transportation department.

Is responsible for coordinating and optimizing the daily operations of transportation services to ensure timely, efficient, and safe delivery.

This includes managing schedules, routing vehicles, communicating with drivers, and resolving any issues or delays that may arise.

The role requires strong organizational and problem-solving skills, as well as the ability to monitor real-time traffic conditions and adjust plans as needed.

The Dispatcher works closely with drivers, customers, and other teams to ensure high levels of service and safety while adhering to company policies.

Sustains policies, procedures and programs.

Typically works on projects and tasks that span 3 12 months.

PRINCIPAL DUTIES:

1.

Schedule and dispatch drivers and vehicles to appropriate locations.

2.

Use GPS and transportation management systems to monitor vehicle locations and optimize routing.

3.

Monitor driver schedules and ensure adequate coverage for all routes.

4.

Handle scheduling adjustments due to driver absences, vehicle maintenance, or other unforeseen circumstances.

5.

Monitor driver compliance with pre-trip inspections, safety procedures, and driving regulations.

6.

Maintain clear communication with customers, drivers, and office staff to ensure smooth operations.

7.

Respond to customer requests, resolving issues.

8.

Foster a positive and professional attitude when interacting with both customers and drivers, while being adaptable to changing situations.

9.

Pay close attention to detail in all aspects of job responsibilities to ensure accuracy and efficiency.

10.

Coordinate and communicate truck breakdown issues, schedule changes and weather-related cancellations to appropriate contacts.

11.

Troubleshoot and resolve issues with customers related to load or driver challenges.

12.

Relay essential information to drivers regarding road closures, detours, or inclement weather conditions to ensure safe and efficient routes.

13.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

Periodically serves as a team member or subject matter expert on formal or department projects.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.

14.

Problem Solving: General supervision, regular review of work by manager or senior coworker.

May be paired with senior team member for development purposes.

Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

15.

Technical Skills: Fundamental knowledge of pro...