Ocean Freight Customer Operations Specialist

We have an exciting opportunity for an Ocean Freight Customer Operations Specialist that has recently become available.

This role is in our Ocean Freight Customer Operations Team in our Sydney (Matraville) office.

About us

CONNECTING PEOPLE.

IMPROVING LIVES

DHL is the leading global brand in the logistics industry.

Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air, and ocean transport to industrial supply chain management.

With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

With specialised solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”

DHL is part of the DHL Group.

The Group generated revenues of more than ninety-four billion euros in 2022.

With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world.

DHL Group aims to achieve net-zero emissions logistics by 2050.

Overall Role Purpose

As a Customer Operations Specialist, you will be responsible for:


* Acts as key contact for allocated customers (OFR)


* Accepts and processes orders for handover to Operations


* Stays informed on shipment and exception status for allocated customers


* Proactively informs customer on shipment status and exceptions


* Provides spot quotations and performs up-and cross-selling on inbound customer calls


* Pass leads onto our Sales department


* Handles customer inquiries


* Handles customer requests regarding Go Green topics


* Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions


* Acts as first contact point for customer claims for notification and reception of claims and respective document collection


* Billing of Ocean Freight Customs shipments, accurately and timely

Skills/Qualifications

§ Minimum 12 months experience in a freight forwarding industry and/or operational role

§ Sound knowledge of freight forwarding and logistics in general

§ Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational roles (advantageous)

§ Minium two (2) years previous experience in a Customer Operations environment or similar

§ Good knowledge of forwarding business, DGF products (OFR) and business systems

§ Good knowledge of CS processes and systems

§ CargoWise & Expedient experience (advantageous)

§ Ability to identify and meet customer needs in a pleasant and friendly manner

§ Excellent communication and interpersonal skills

§ Good telephone a...