Field Service Engineer (Variable Speed Drives)

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

We are a looking for a Field Service Engineer specialize in Variable Speed Drives to make an impact!

What will you do?


* Provide on-site or remote technical supporting during installation, testing, commissioning, maintenance, repairs, upgrades and retrofits mainly focusing on Low Voltage and Medium Voltage Variable Speed Drives and Soft-Starters.


* Preform installation works and hands-on testing, pre-commissioning and commissioning activities inclusive of troubleshooting support during commissioning stages and spare part replacement during repair stages.


* Advise customers on issues related to warranty, spare part management, technical training and maintenance activities throughout the lifecycle for optimum productivity of the equipment.


* Work collaboratively with the Customer Care Centre to handle warranty claims and defects which includes monitoring field complaints, coordinating, investigation, RAC and others.


* Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.


* Develop innovative solutions to more complex technical problems that arise during start-up.


* Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.


* Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.


* When at customer site, look for other business opportunities outside current scope of work and lead them to the sales team


* As Technical support level 2, solve technical issues arise by other field service rep.

Escalate to other technical support level within the company when needed


* Investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)


* Support Consulting Expert, Project Engineer and IOT Integration Digital Execution in all business and operational issues to ensure perfect Business Delivery and Performance.

What qualifications will make you successful?


* Degree in Electrical & Communication Engineering with at least 5 years in services onsite environment.


* Have experience and knowledge with Schneider Altivar products will be preferred.


* Possess experienc...