Business Process Owner (Pre-Order)

We are seeking a highly skilled, collaborative, and motivated End-to-End Business Process Owner.

This BPO will focus on the Pre-Order process and work hand in hand with the Post-Order BPO to ensure E2E alignment.

The successful candidate will be responsible for creating and executing the vision, roadmap, and governance for an effective and efficient end-to-end process, ensuring it aligns with global requirements while, working as an intrapreneur to deliver change within the organization.

This role will be responsible for driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth.

This role requires strong change management and project management skills to effectively manage and optimize the process.

The ability to identify and define quantitative and qualitative benefits is a must.

What will you do?

Process Design and Implementation:


* Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process, and deliver quality outcomes.


* Design, implement, and manage the pre-order process to ensure it meets organizational goals and customer requirements.


* Develop and maintain detailed process documentation, including process maps and standard operating procedures.

Change & Stakeholder Management:


* Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.


* Communicate changes effectively to all stakeholders.


* Engage with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.


* Function as the primary point of contact for all pre-order process-related inquiries and issues.


* Provide oversite to ensure resources are trained across E2E process.

Project Management:


* Partner with 3rd Party vendors/consultants to stand up business process team as needed.


* Plan, execute, and oversee pre-order business process projects, ensuring they are completed on time, within scope, and within budget.


* Coordinate with cross-functional teams to ensure seamless project execution and delivery.

Global Alignment:


* Ensure the pre-order business process aligns with global standards and requirements where possible.


* Collaborate with international teams to standardize processes and share NAM best practices.

Customer Satisfaction:


* Focus on delivering high-quality, customized solutions that meet or exceed customer expectations.


* Gather and analyze customer feedback (internal and external) to identify areas for improvement and implement necessary changes.

Performance Monitoring and Optimization:


* Monitor process performance using key performance indicators (KPIs) and metrics.


* Identify bottlenecks and inefficiencies and implement continuous improvement initiatives to optimize the process.


* Stay current on emerging trends in and ...