Senior Director Client Services

Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

Senior Director Client Services

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute.

The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix® Assessment report by Everest Group.

We have 38,000+ employees in 15 cities across 5 countries ? India, Philippines, USA, Jamaica, and Colombia.

We are currently seeking a talented Senior Director of Client Services will be responsible for overseeing the entire client services function, driving client satisfaction, and leading the growth and retention of our client base.

They will provide strategic leadership, manage a team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success.

Education:

Bachelor's degree in business administration, healthcare management, or a related field

Experience:

10+ years experience in related field, including 5+ years in management.

Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred

Mandatory Skills:


* Proven experience in senior leadership roles within client services or account management, with a focus on strategic planning and execution.


* Demonstrated success in leading and developing high-performing teams, with a track record of achieving business objectives.


* Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate at all levels of the organization.


* Strong business acumen and strategic thinking, with the ability to drive client success, identify growth opportunities, and navigate complex client relationships.


* Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.


* Proficiency in CRM software and other relevant tools.


* In-depth knowledge of the healthcare industry, including its trends, regulations, and best practices.


* Advanced Knowledge of Microsoft Office (Outlook, Excel, Word and PowerPoint).


* Dra...