Sr. Ops Support Specialist – Phoenix

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans.

We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District.

That means we seek and appreciate new perspectives.

We respect people for what they do and for who they are.

We build opportunities to learn and grow.

When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone.

The Phoenix Processing Center currently has an excellent Sr.

Ops Support Specialist opportunity in its Cash operations.

The Sr.

Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Division with a focus on access management, business continuity and operational support.

To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet project timelines.

This role is a critical component to our team’s success.

It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System.

A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs.

They must be able to plan and prioritize effectively to keep department goals on the forefront while balancing personal and team goals.

Execute moderate to complex research while partnering with key business partners.

If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you!

Banking experience is not required.

Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank – Phoenix Processing Center (PPC) (100% on-site)
1550 North 47th Avenue, 
Phoenix, AZ 85043

Hours: Monday to Friday 7:30am – 4:30pm

What you'll do


* Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations


* Utilize multiple systems in conjunction with standard office processes (i.e.

ECM, FedLine, USSS, US Mint)


* Work with Customer Support to resolve inquiries


* Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices


* Serve as department’s primary records management liaison and ensure Cash Admin...