Corporate Systems Analyst

Responsibilities

Position Overview:

The Corporate Systems Analyst role provides exceptional technical support to internal customers, ensuring the seamless operation of hardware, software, and network systems.

This role emphasizes troubleshooting, collaboration, and maintaining a high standard of customer service.

Key Responsibilities:


* Provide software, hardware, and network-related technical assistance.


* Diagnose and resolve technical issues efficiently.


* Assist with new user account setups, including configuration and troubleshooting.


* Create and maintain clear and accurate technical documentation.


* Contribute to ongoing improvement initiatives.


* Perform other duties as assigned.

Technical Skills:

Troubleshooting Expertise:


* Proven ability to diagnose and resolve hardware, software, and network-related issues efficiently.


* Familiarity with common tools used for remote support and diagnostics (e.g., Remote Desktop, LogMeIn).

Operating Systems:


* Experience supporting and troubleshooting Windows and macOS environments.

Networking Knowledge:


* Basic understanding of network configurations, including DHCP, DNS, and firewalls.


* Familiarity with wireless network troubleshooting and LAN/WAN concepts.

Ticketing Systems:


* Proficiency with helpdesk ticketing systems (e.g., ServiceNow, Freshservice, Zendesk) and best practices for incident management.

Endpoint Management:


* Experience with endpoint management tools (e.g., Microsoft Intune, SCCM) for device deployment, patching, and maintenance.

Active Directory:


* Proficiency in managing user accounts, groups, and permissions within Active Directory or similar systems.

Mobile Device Management (MDM):


* Experience supporting mobile devices and MDM solutions.

Cloud Technologies:


* Familiarity with cloud platforms such as Microsoft Azure or AWS.


* Experience with collaboration tools like Microsoft Teams and OneDrive.

Oracle EBS Experience:


* Experience with Oracle EBS is a plus.

Soft Skills:

Customer Service Excellence:


* Strong interpersonal skills with a focus on empathy and patience in customer interactions.


* Ability to explain technical concepts to non-technical users clearly and effectively.

Time Management:


* Proven ability to manage multiple tasks or tickets simultaneously.

Team Collaboration:


* Experience working in a team-oriented environment and assisting colleagues with technical challenges.

Critical Thinking:


* Ability to analyze issues systematically and identify root causes for effective resolutions.

Certifications:


* CompTIA Certifications: CompTIA A+, Network+, or Security+.


* ITIL Foundation Certification is a plus.

Additional Requirements:


* High School Diploma or GED Required


* Bachelor's degree in a related field is strongly preferred, but consideration may be given to an exceptional candidate with Associates degree or IT ...