Chase Travel Group Operations & Field Communications Manager, VP

The Chase Travel Group Operations & Field Communications Manager will play a strategic role in supporting the Chase Travel Group Operations organization.

The travel industry is ever-changing and this position is central to our day-to-day operations, implementing communications strategies to prepare and inspire our leading travel organization for the day-to-day evolution.

As a Chase Travel Group Operations & Field Communications Manager VP you will will work closely with senior leaders and business partners across Chase Travel Group, as part of Chase's Card Services & Connected Commerce business unit.

You will focus on automating tactical travel advisory support using AI and machine learning, creating shared services Centers of Excellence, and centralizing mid- and back-office Operations and oversee the field communication support of our Travel Advisors.

You will also be responsible for producing daily communications, keeping Advisors up to date on products, policies, sales opportunities, new technology industry news and outages and more.

Job responsibilities:


* Develop and execute a comprehensive communication strategy that aligns with key business objectives



* Craft a future vision that excites and motivates top performers, emphasizing the shift from tactical support to design and consultative selling



* Create communication plans that generate clear understanding for continued business evolution and technology impacts and benefits



* Serve as a strategic advisor to the Chase Travel communications team and COO on communication and continuous business evolution



* Collaborate with cross-functional teams to ensure alignment and effective communication across the organization.



* Support the COO in organizing and delivering regular communications for the 3,000-person Operations organization.



* Oversee the creation of engaging content for various channels, including town halls, newsletters and digital platforms, ensure messaging is consistent, transparent and aligned with organizational goals



* Communicate with the field advisors on products, policies, training, sales opportunities, new technology etc.



* Partner closely with HR, Legal, Risk and Compliance partners, develop strategies to enhance communication with internal stakeholders, and gather and analyze feedback to continuously improve communication efforts



* Manage communication related to sensitive topics, ensuring empathy and clarity; develop and maintain issues management protocols consistent with firmwide incident management policies and standards



* Communicate emerging and/or urgent industry news or changes that may affect travel advisors and/or their customers (weather, travel disruptions, geo-political, vendor or regulatory changes, etc.)

Required qualifications, capabilities, and skills:



* 7+ years of professional writing experience; Bachelor's degree in communications, journalism or communications



* Superio...