Quality Assurance and CI Lead

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

To lead and manage the quality assurance and continuous improvement initiatives within key contracts, ensuring that all processes and outputs meet the highest standards of quality, efficiency, and risk management.

Ensures a culture of proactive problem solving which addresses root cause not just symptoms.

This role is pivotal in driving long-term improvements and fostering a culture of excellence within the HAAS Contract.

Key Areas of Responsibility:

1.

Quality Assurance:

o Develop and implement comprehensive quality assurance strategies and processes

o Ensure all service requirements meet or exceed customer expectations and regulatory requirements

o Design & deliver effective quality assurance frameworks and reviews to maintain high-quality standards

2.

Continuous Improvement (CI) & Process Design:

o Lead the design and implementation of continuous improvement initiatives & implement CI frameworks and roadmaps

o Utilize data-driven approaches to identify areas for improvement and drive efficiency.

o Foster a culture of continuous learning and improvement across the organization.

3.

Risk Management:

o Identify and assess potential risks in processes and outputs.

o Develop and implement risk mitigation strategies.

o Ensure compliance with all relevant regulations and standards.

Essential Duties & Responsibilities

• Develop & communicate a clear quality assurance strategy aligned with organisational goals.

Execute risk-driven internal assurance schedules ensuring effective reporting to key stakeholders & designing effective follow-through on corrective actions

• Executes the Continuous Improvement (CI) framework within the division.

Establish and monitor key performance indicators (KPIs) to track improvement efforts

• Lead process improvement to enhance efficiency and effectiveness.

Manages contractual guidance reviews, updates, and changes, including SOPs and other guidance documents.

• Collaborate with cross-functional teams to ensure quality and continuous improvement initiatives are integrated into all areas of the business.

Prepare and present regular reports on quality & improvement initiatives to senior management.

• Meets risk and Business Continuity Management (BCM) requirements for HAAS Service, covering contract testing, scheduling, documentation, risk reviews, training, and BCP support.

• Provide leadership and direction for Quality Assurance, identifying training needs, mentoring, coaching, and motivating the team, and offering general advice an...