Technical Training Support Associate - Title and Escrow

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company.

We invest in your career journey because we understand that as you grow so does our company.

You will be part of a diverse and equitable work environment that reflects the customers we serve.

You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve.

Together, we can achieve our vision of becoming the premier title services company.

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Job Description

Job Summary

Job Description Summary
Directly engages in field operations outside of core Escrow and Title Operations; also, includes various leadership roles that support the overall strategy and execution of field-based operations.

Manages and reviews client files, answers client inquiries and coordinates all the administrative details necessary.

Job Responsibilities


* Responsible for the technical training of Stewart employees on primary production system, and various integrated applications and/or business processes designed for field use


* Review and escalate business needs and determine associated learning and development gaps


* Assists with content design, development, and content delivery creating a positive, enjoyable experience for Stewart employees attending training courses


* Applies learning theory to learning program design and assists in evaluating training programs on an ongoing basis to ensure organizational and individual needs are met


* Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization


* Acts as a resource for colleagues, provides guidance to less experienced team members


* Facilitate learning within the organization through in person or virtual instructor led session, one-on-one interactions


* Interacts with employees of all levels in a productive and constructive manner and maintains professional relationships


* Updates and improves one’s knowledge and skills pertaining to learning technology and related fields


* Performs all other duties as assigned by management

​Education


* Bachelor’s degree in relevant field or equivalent experience preferred

Experience


* Typically requires 2+ years of related work experience


* Knowledge of title and escrow industry preferred

Skills


* ​Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents


* Individual contributor working with limited oversight Explains complex and/or sensitive information in a straightforward manner
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