Technician, Field Service 4 Crew Lead

About TPI

TPI Composites is a global provider of structural composites products and has 50 years of experience in the design, development, prototyping and serial production of advanced lightweight composite structures.

We specialize in molding lightweight composite products for the Automotive and Wind Energy industries. 

Position Summary: 

In addition to regular Field Service Technician tasks, leads teams of 3-5 Field Service Technicians on small projects or partial scopes of larger projects.

Takes ownership of key safety, quality, and efficiency results for their assigned scope and crew.

Facilitates communication and logistics for all issues related to their assigned scope and crew. 

Primary Responsibilities:

Safety


* Ensure the technician crew is operating with safety as top priority


* Ensure JSAs are completed and documented


* Ensure all required safety equipment is on site and has documented, up-to-date inspections


* Understand and follow incident response procedures


* Escalate safety-related concerns proactively to prevent incidents

Quality


* Ensure repairs are done properly without the need for rework


* Obtain work instructions and share them with the technician crew – seek clarifications as needed before proceeding with work or whenever unexpected conditions occur


* Ensure all engineering hold points are observed and documented


* Ensure all required photographs and data are recorded and transmitted to Field Service Supervisor and Field Service Engineering

Efficiency


* Lead and motivate technician crew to follow project schedules for on-time completion


* Provide assigned Site Lead or Field Service Supervisor 3+ updates per day including site conditions, working hours, progress, issues, incidents, technical data, photos, etc.         


* Coordinate with customer’s site supervisor for access and operations


* Coordinate arrival time, break times, departure time, weather days, etc.

with the crew


* Ensure crew is punching in and out of time keeping app at beginning and end of shift, using correct project number


* Monitor material and supply inventories - forecast needs, communicate to Site Lead or Field Service Supervisor to procure at least weekly


* Mobilization tech-check – make sure assigned crew have working phones and can access all necessary systems (time keeping, e-mail, safety app, etc.)


* Rely on expertise of tech crew to fulfill duties as needed (ex.

another blade tech has more knowledge of a particular repair process and better ability to forecast material needs – work with them to forecast and request additional materials)


* Delegate duties as appropriate (ex.

ask a tech to complete an inspection for their truck or safety gear)


* Defer to site lead as appropriate when one is present (ex.

let Site Lead act as single point of contact for the customer)


* This is a working crew lead role – hands-on technician...