Sr. Member Solutions Specialist - Broomfield, CO

As The Artisans of Banking, we strive to be B.R.A.V.E.

(Build Relationships & Add Value Everyday).

We recognize that in order to meet the needs of our communities, we must represent our communities.

Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging.

This is a journey, and we pledge to do more than simply check the box.

When you join our Premier Members team, your benefits will include:



* Comprehensive medical insurance plan that has HRA, HSA, and FSA options


* Dental and vision insurance


* Generous paid-time-off


* 11 paid holidays


* Annual bonus (based off of annual results/scorecard each year)


* 401(k) plan with a 5% match


* Wellness program


* Tuition assistance


* 1% employee loan discount


* Employee Assistance Program (EAP)


* Life and disability coverage

What sets working for Premier Members apart?



* Career development and pathing opportunities to move into leadership roles or other lines of business within PMCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.


* Supportive and engaging work environment.


* A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.


* A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.


* Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed.

We are most interested in finding the best candidate for the job.

We would encourage you to apply for a job at Premier Members Credit Union, even if you don’t meet every one of our qualifications listed.

This is a full-time position working 40 hours a week, hours Monday-Friday 8:00am – 5:00pm and an occasional Saturday 8:00am – 1:00pm (typically once a quarter).

POSITION SUMMARY:

Responsible for performing  member solutions activities associated with various delinquent member accounts, including overdrafts, Visa credit cards, lines of credit, secured loans, signature loans and real estate loans.

Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies.

Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. 

ESSENTIAL FUNCTIONS:


* Live our mission and corporate philosophy on a daily basis:  Build Relationships and Add Value Everyday – B.R.A.V.E.


* Build member relationships that deliver value and demonstrate that we care


* Foster a positive environment through delivery of exceptional member experiences


* Contact members via written and oral communications when overdraft amounts are not rectified in a timely fashion


* Assists the Member in establ...