Supervisor, Last Mile Operations

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager, Area Operations at RXO, you will have P&L responsibility for an assigned area and manage all aspects of operations and continuous improvement at your assigned Last Mile Hubs (LMH) within the area.

You will lead a team of Site Leaders, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience.

You will also work closely with sales to drive business growth to the LMHs in your region.

What your day-to-day will look like:


* Drive operational excellence across your area through quality, operational efficiency, customer satisfaction and financial performance.

Partner closely with operations excellence, and leadership teams to ensure focus is on continuous improvement across all aspects of the business and within business processes.


* Oversee and achieve budgetary P&L goals and capitalize on opportunities to outperform expectations of area financial performance.


* Rigorously set and track performance metrics and KPIs to inform decisions and proactively manage the financial performance expectations.

Utilize metrics to inform decisions, ensuring compliance.

Focus on claims management, quality, safety and security, and engagement.

Demonstrate accountability.


* Continuously review and audit site performance to ensure they reflect the RXO promise of quality, service, safety, and security.

Focus on monthly LMH site audit processes and create site action plans to ensure engagement, site and facility conditions are in line with organization expectations.

Ensure all area LMH KPI’s are met or exceeded to include but not limited to VOC, inventory management, carrier compliance, claims management.


* Lead a team of site leaders and drive accountability to operational efficiency, customer service and contractor procurement.

Champion the professional growth of LMH teams ensuring they are equipped, inspired, and empowered through continuous coaching.

Work closely with L&D team to ensure site trainings remain relevant and completions up to date.


* Work with national sales team to facilitate new avenues of growth.

Develop an understanding of the assigned area, including competitors and socioeconomic trends.


* Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What you’ll need to excel:

At a minimum, you’ll ne...