Sales Operations Manager

The Global Sales Operations Manager (SOM) is a key strategic leader responsible for driving and maximizing CIVCO's global revenue growth.

This role oversees the operational support of all sales channels and is directly accountable for:


* Sales Planning: Develop and implement sales plans that align with the company’s growth objectives.


* Sales Forecasting: Manage and refine the forecasting process for optimal accuracy and responsiveness.


* Territory & Regional Alignment: Design and optimize territory structures for maximum coverage and efficiency.


* Sales Compensation Management: Lead the analysis, design, implementation, and administration of sales compensation programs to align with business goals.


* Sales Analytics & Reporting: Deliver insightful, actionable weekly, monthly, and quarterly sales performance reports.

The SOM partners closely with the Commercial Leadership Team, Finance, and Operations to analyze, develop, communicate, implement, and measure commercial strategies.

This individual is proficient in utilizing technology and software tools to identify sales and profitability opportunities, developing data-driven solutions and improvement plans.

They collaborate cross-functionally to ensure alignment across departments including Finance, Operations, Marketing, Sales, and Product Line Management, enhancing overall sales effectiveness and performance.

This role is an excellent opportunity for a motivated professional looking to impact CIVCO's commercial success by leveraging technology, analytics, and strategic planning to optimize sales performance on a global scale.

Key Responsibilities (other duties may be assigned)


* Sales Channel Strategy & Planning
+ Develop and implement sales channel resourcing, structuring, and planning.
+ Coordinate sales forecasting, planning, compensation design, and expense budgeting processes.
+ Utilize territory mapping software for data-driven territory alignment recommendations for the U.S.

Direct Sales Team.
+ Align sales forecasting with demand planning in collaboration with operations.
+ Drive sales team initiatives to enhance overall effectiveness and efficiency.

 


* Sales Reporting & Analysis
+ Collect, maintain, and deliver comprehensive metrics and performance analysis for the Sales and Executive Leadership team on a weekly, monthly, and quarterly basis.
+ Develop scenario analysis models to optimize sales investment strategies.
+ Provide proactive, strategic recommendations based on thorough business analysis.
+ Enhance and maintain KPIs, dashboards, and reporting tools to drive deal velocity, win rates, and bookings growth.
+ Support ad-hoc sales reporting needs with accurate, timely data insights.

 


* Annual Business Planning & Budgeting
+ Oversee global sales operational expense budgets and annual business planning processes.
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