Global Supplier Services - Approvals, Senior Associate

As a trusted advisor, you will have a vital role in driving the approval experience for the firm's most senior leaders.

As an Approvals, Senior Associate, in Global Supplier Services,you will directly support the Approvals as a Service program for Operating Committee members as a primary objective in addition to other GSS Approvals team and Product Management objectives.

The Global Supplier Services (GSS) Approvals team owns the vision, strategy and execution of the approval experience across the Supplier Services suite of products, which includes Expense approvals, controls, and the employee experience.

Job Responsibilities:


* Provide approvals support & servicing for JPMC senior leaders and Operating Committee members.


* Organize and participate in in-person education and user experience feedback sessions with OC executive assistants as well as other stakeholders within the JPMC Executive Gallery.


* Build and maintain strong relationships with key stakeholders which may include OC Members themselves, based on trust, data and service delivery.


* Executive writing: Summarizing approval requests in a structure and format suitable for an executive audience & customer.


* Process management & prioritization: Assessment of the "readiness" for an approval given OC approver preferences, pre-approvals, cadence, and policies - making decisions on next approval steps & approval priority.

Can include pushing back on requests that are not yet "ready."


* Provide guidance and support to customers / stakeholders.

Includes identification of multiple solutions and making a recommended approach in line with policies, processes and customer preferences.


* Pro-actively engage GSS and Business teams, when appropriate, to offer expertise, guidance, potential solutions and best practices.

Required qualifications, capabilities, and skills:


* BA/BS or equivalent in finance, business, communications, client relationship management, or a customer-service related field


* 4+ years of experience in customer/client service, communications, operations, or other executive service delivery field


* Excellent communication skills (both verbal and written), with experience as well as comfort interfacing with senior / executive leadership


* Strong attention to detail and accuracy, includes proofreading and purpose-driven writing


* Proven ability to deliver high levels of customer satisfaction


* Strong interpersonal skills and can adapt and work well with diverse sets of situations and people


* Ability to build relationships (and trust) to interface effectively across all levels and diverse employee groups


* A proactive approach to problem solving, taking ownership, and follow-through.

Develop actionable recommendations


* Solid listening, strategic thinking, and decision-making skills.

Ability to pick up new concepts and technology quickly


* Great team player.

Self-starter/ proactive/ willingly ...