Desktop Support Technician I

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success


* Gains familiarity with Desktop Support concepts, practices and
methodologies.

With guidance, performs standard Desktop Support duties, including Installing and configuring basic workstation hardware and software ensuring system connectivity

Providing first-line user support


* Troubleshooting hardware, software and connectivity


* issues


* Assisting with installation and update of anti-virus software and with decontamination of infected systems


* Assisting with user moves, including de-installation and re-installation


* Assisting with desktop, laptop and printer break-fix services,


* Gathering and recording systems inventory data.


* Learns and complies with the company's desktop, peripheral and related connectivity and security guidelines and standards


* Learns how actions impact established service level
agreements.

Qualifications


* HS Diploma or equivalent or AA
Degree
Certified Network Computer
Technician or equivalent
qualification

Core Competencies


* Committed: Values each customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:


* Medical, dental, and vision plans - start when you start!


* Life insurance (self, spouse, children)


* Paid time off (vacation, holiday, and personal/sick days)


* 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


* Group Legal plan with Identity Theft Protection

Additional Perks


* Tuition reimbursement (up to $5,250 on 1st year)


* Annual community support to various organizations across the U.S.


* Associate recognition & awards programs


* A...