Senior Systems Service Engineer

What will you do?


* Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.


* Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.


* Prepare upgrade plans for the customer's systems and deliver them to the customer.


* Follow all technical procedures and tools for Global Service.


* Provide technical review of orders for clients and any other proposals requested to perform.


* Analyze technical risk of expansion projects and upgrades.


* Attend technical training that includes systems and instruments, application, process control, communication, and safety.


* Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.


* Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.


* Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.


* Perform system testing, factory acceptance testing (FAT) and develop test documents.


* Document preparation and obtain customer's approval per document specification and schedule.


* Coordinate with factory for product related issues and resolve.

What qualifications will make you successful?


* A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)


* 5 + years of professional experience with specific knowledge of Foxboro IA (Industrial Automation) or Triconex systems


* Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues


* Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry


* Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation


* Knowledge of Foxboro and Wonderware


* Team player with good leadership and communication skills and able to travel when required


* Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills


* Detail-oriented, forward looking and good leadership abilities


* Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

Knowledge:


* Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC's, Communication protocols, Networking and System Security

Travel: Travel may be up to 50% mostly local area 1-2 hour radius.

What's in it for me?

Not only is Schneider-Electric a great company to work for! You will be part of a customer first driven Team that is exciting and works well together.

You will get to experience new challenges every day and collaborate with other departments to serve our customers better.

Who will you report to? Ronnie Gaus...