Animal Services Representative

ABOUT THE POSITION

T he County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies throughout the various locations in Riverside County.

The County of Riverside seeks to fill an Animal Services Representative (ASR) position to support the Department of Animal Services shelter operations, rescue and enrichment programs, current vacancies are in San Jacinto and Jurupa.

The ASR will work directly with rescue partners, facilitating the movement of animals within the shelter and/or coordinating transports to partners.

The selected candidates will be responsible for maintaining open communication with rescue partners.

The ASR will also lead the training and integration of the year-round volunteer program.

This position involves heavy in-person and over the phone customer interaction.

The ASR will perform a wide range of behavior and enrichment duties including evaluating the mental and physical needs of new rescue animals, observing animal behaviors, alerting veterinary team members to medical needs, organizing and monitoring playgroups, conducting adoption evaluations and/or consultations and processing euthanasia assessments.

Responsibilities will also include maintaining detailed notes, logs and inventories of animals utilizing Chameleon Software.

Highly competitive candidates will have experience providing customer service within a high-volume, high-pressure environment, and experience with conflict resolution (specifically with managing complaints and resolving disputes).

The work schedule is Monday - Saturday.

Additionally, the Animal Services Representative may work weekends and holidays.

The Animal Services Representative is a journey level classification and reports to an appropriate supervisor or manager level class.

Meet the Team!

The Riverside County Department of Animal Services h as a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity.

The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.

The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

EXAMPLES OF ESSENTIAL DUTIES

• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.

• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services...