Supervisory IT Specialist (Infrastructure Operations Lead)

Summary

This job will close when we have received 300 applications which may be sooner than the closing date.

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This position is located at Consumer Financial Protection Bureau, Operations Division, Office of Technology & Innovation.

The incumbent serves as the T&I Infrastructure Operations Lead and is responsible for day to day T&I infrastructure operations support.

Responsibilities

As a Supervisory IT Specialist (Infrastructure Operations Lead), you will:


* Serve as the principal lead responsible for the day-to-day operational support of the Bureau's information technology infrastructure, systems and end user services.

Lead the planning, deployment and operational support for a varied portfolio of IT services including Bureau-facing Service Desk (Tier I, II, Deskside), IT Asset Management, Audio Visual Engineering and Support, Unified Communications, Print Services, Infrastructure Audits, Wireless Lines of Service and Major Incident Management.


* Identify and implement continuous process improvements that will improve quality, efficiency and reduce costs related to core IT processes; determine IT operations service requirements by analyzing needs of users/departments; develop and implement documentation requirements for problem resolution; work to identify and enhance processes and tools, with the goal of improving systems and application availability.


* Provide timely and accurate communication and coordination of all major incidents that result in outages to business-critical services; work with IT teams and other Bureau divisions to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities when required; provide leadership in critical issue resolution.


* Serve as Contracting Officer's Representative (COR) or alternate COR.

Travel Required


* Occasional travel - You may be expected to travel for this position.

Promotion Potential


* 61

Supervisory Status


* Yes