Technical Solutions Consultant Graduate (Open)

Technical Solutions Consultant Graduate (Open)

This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know diverse backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.

Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.

Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.

Develops expertise and practical knowledge of applications within business environment.

Acts as team member by providing information, analysis and recommendations in support of team efforts.

Exercises independent judgment within defined parameters.

Responsibilities:


* Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.


* Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

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* Resolve incoming internal or external businesses and end user's problems via telephone and e-support.


* Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).


* Proactively assist customers to avoid or reduce problem occurrence.


* Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.


* Engages team members for support as required to ensure internal or external business and end user SLA demands are met.


* Begin to partner with and assist the Sales Pursuit team.

Education and Experience Required:


* Completed Bachelor's Degree in Computer Science, Engineering or related field
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