Customer Service Representative, Bilingual Spanish - Limited Service (Remote)

Description & Requirements

Remote Customer Service Representative - Virginia Medicaid, SNAP, and TANF Eligibility Assistance: We are seeking dedicated and empathetic Remote Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes.

In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services.

If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!

Please note: This is a limited-service (temporary) full-time position.

Preference to Virginia residents and those in EST.

All necessary equipment for the role will be provided.



* Work from Home


* Benefits including Medical, Dental, Vision, 401k, and Tuition Reimbursement


* Paid Time Off (PTO) and Holidays


* Employee Recognition, Discount, and Wellness Programs


* Diversity, Equity, and Inclusion Initiatives


* Professional Development Opportunities

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include, income, identity, and other eligibility verification documents.

- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

• Guide applicants through the Medicaid, SNAP, and TANF application processes.

• Provide clear and accurate information about program eligibility criteria.

• Ensure excellent customer service by addressing client concerns with patience and professionalism.

• Document interactions notate applications, and work across multiple systems to process eligibility.

• Maintain a high standard of confidentiality.

Work Environment Requirements: This is a fast paced, highly detailed oriented work environment.

To succeed in this role, you must have a dedicated, quiet, and professional work environment, free from distractions.

This ensures that you can focus on providing the highest level of service to our clients.

A reliable high-speed internet connection is also required, as all computer equipment will be provided.

Training Requirements: Comprehensive training will be provided to ensure your success in assisting Virginia residents.

Training will include live, instructor-led sessions via video, so a working webcam is mandatory.

Active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards.

WFH Dress Code Policy: When appearing on-camera, please ensure appropriate attire based on what will be in-view.

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