Field Reimbursement Manager - Immunology GI - Atlanta South

At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives.

We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time.

And we pursue the most promising science, wherever it might be found.

Johnson & Johnson Innovative Medicine's Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager which will be a field-based position.

PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Job Description:

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success.

The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Janssen therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs), and their office staff, with respect to patient access to J&J Immunology therapies.

This role involves investing time (up to 50%) on-site with HCPs, assessing their education needs and facilitating collaboration with various stakeholders.

A Day in the LifeEvery patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors.

For many patients, the decision to start or stop a treatment is overwhelming.

J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Primary Responsibilities:

Primary responsibilities include the following.

Other duties may be assigned.

Educate HCPs on product coverage, prior authorizations and appeals, reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.) for core and launch products.


* Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team


* Act with a sense of urgency to address critical access and affordability issues for patients


* Partner with managed care colleagues to understand current policies and potential future changes


* Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement


* Build strong, trust-based relationships with customers in all assigned Immunology accounts


* Manage territory logistics, routing, and account business planning


* Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding r...