Supervisor, Infrastructure - Onsite at our Worldwide Headquarters

Please apply online using a laptop or desktop computer.

POSITION SUMMARY:

As the Supervisor of Infrastructure at NMDP, you'll play a key leadership role in overseeing and advancing our telephony, call center, and collaboration tools across the organization.

You will leverage your expertise in solution design, architectural best practices, and emerging technologies to drive the enterprise's technology vision forward.

In collaboration with senior management, you will align infrastructure initiatives with business objectives, ensuring our collaboration environment remains secure, reliable, and cost-effective.

As a hands-on leader, you will manage a team of engineers responsible for deploying, operating, and supporting infrastructure solutions that meet NMDP's mission and operational needs.

Key Responsibilities:


* Lead the design, engineering, and technology selection for voice, contact center, and collaboration systems.


* Drive quality, standardization, automation, and innovation across infrastructure technologies.


* Oversee the daily operations of the infrastructure team, ensuring efficient and effective delivery of secure and reliable services.


* Manage all aspects of the infrastructure lifecycle, including hardware and software selection, licensing, and upgrades.


* Supervise staff hiring, training, and performance management to cultivate a highly skilled, collaborative team.

This role is ideal for a technology leader passionate about driving impactful solutions and fostering a collaborative, mission-driven environment.

This position is onsite at our World Headquarters.

#LI-Onsite

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ACCOUNTABILITIES:


* Provides direct management to Infrastructure personnel.

Ensure efforts complete on time and that obstacles are quickly addressed and resolved.


* Develops ongoing team maturity through establishing a team culture of trust, healthy debate, commitment, accountability, and results.

Acts as a great team coach.


* Results focused.

Ensures that infrastructure personnel have clear, measurable, and valuable goals defined and are accountable to those goals.


* Provides ongoing research and analysis activities to investigate new technologies and tools which might be used by company infrastructure personnel to perform their job functions more effectively and efficiently.


* Hires, supervises, reviews, coaches, and trains staff, ensuring successful IT services and project delivery.


* Monitors and escalate situations to his/her management which could impact service level objectives


* Proactively leads the team that maximizes each system's usability for the intended purpose by performing defined and ad-hoc maintenance tasks, monitoring system performance and evaluating trouble areas, and monitoring for predictive failure indicators and addressing/escalating them.


* Assigns work to team and monitors workflow for various projects.

Monitors t...