Medical Office Assistant - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for a Medical Office Assistant to join our Veterans Evaluation Services (VES) Team in Green Bay, WI.

This is a hybrid Medical Office Assistant that requires you to work both onsite at our Green Bay, WI office and surrounding clinics, as well as remotely.

The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions- oriented manner for both providers and veterans, and updating case statuses as available.

The ideal candidate possesses the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

Essential Duties and Responsibilities:
- Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.
- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of the clinic throughout the day.

- Must live in or near Green Bay, WI

- Ability to travel by car to local clinics and other central clinic locations required, up to 80% of the time

- Ability to work hybrid remote, up to 20% of the time

- Reliable transportation to travel to other clinics required

- Valid driver's license required

- Ability to work some weekend shifts (Saturday and Sunday) as needed required

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US

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