Operations Manager

Description

Operations Manager: Dentistry for Children - Potomac

Are you a strong leader who enjoys building a positive team culture, driving practice performance, and creating an exceptional patient experience? Dentistry for Children - Potomac is looking for an experienced Operations Manager to lead daily practice operations, support team development, and help us deliver outstanding dental care to children and their families.

As the Operations Manager, you will oversee the business and administrative functions of the practice, lead and develop team members, and implement processes that support patient satisfaction, team engagement, financial performance, and continued growth.

If you thrive in a leadership role and enjoy balancing people, operations, and business results, we would love to meet you!

Key Responsibilities


* Lead Daily Operations: Oversee practice operations, administrative functions, and front- and back-office support to ensure efficient workflows and an excellent patient experience.


* Build a Strong Team: Lead, mentor, coach, and develop staff while fostering a positive, collaborative office culture.


* Drive Practice Performance: Monitor financial results, revenue growth, expenses, patient retention, and case acceptance to achieve established goals.


* Support Hiring and Development: Partner with the Regional Director of Operations and Human Resources on recruiting, hiring, onboarding, training, and employee performance management.


* Enhance the Patient Experience: Promote patient satisfaction, improve access to care, and implement action plans to meet or exceed patient experience goals.


* Strengthen Team Engagement: Conduct regular staff meetings, address employee concerns, manage conflict, and encourage accountability and teamwork.


* Maintain Compliance and Safety: Ensure adherence to company policies, applicable state and federal regulations, workplace safety standards, and required training.


* Coordinate Across Departments: Collaborate with Human Resources, Marketing, Finance, and other teams to support practice goals, documentation, and revenue cycle activities.


* Maintain Credentials and Training: Ensure required licenses and certifications remain current and complete all mandatory company training within established deadlines.

Qualifications


* Bachelor's degree in Business or a related field preferred; a master's degree is a plus.

Equivalent relevant work experience may be considered.


* 3-5 years of progressive leadership and practice management experience.


* Demonstrated experience leading, mentoring, coaching, and developing team members.


* Strong communication, problem-solving, critical-thinking, and decision-making skills.


* Solid business acumen, including the ability to manage expenses and drive operational and financial results.


* Excellent organizational skills, with the ability to prioritize responsibilities, coordinate schedules, and ...