Community Manager II (Crossing Pointe South)

Summary: The Community Manager 2 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor.

The Community Manager 2 completes these job duties or assigns to supervisors under their supervision and guidance.

The Community Manager 2 sets and meets goals and key performance indicators (KPIs) focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, and accuracy/response time to maximize property performance and support to members.

Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and PBV units.

The Community Manager 2 manages larger properties that are tax credit or market rate, multi-site communities, or smaller communities that are more complex subsidies.

Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations.

Other job duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Marketing and Leasing• Develop and implement marketing plan and leasing plan for community• Direct marketing and management of all housing rental applications• Interview prospective members and perform required verifications to comply with Low Income Tax Credit Program, HUD 4350.3 Occupancy Handbook, and HOME program• Show prospective members apartment models and/or available apartments• Provide information on nearby schools, shopping, recreation, and public transportation• Lease apartments, collect required security deposits, and complete lease paperwork Member Management• Maintain occupancy levels and rent revenues per established metrics• Collect all rents including delinquent rents, maintain uncollected rents below 2-3% • Investigate and resolve member complaints, support staff to resolve ongoing complaints• Inspect vacated apartments to determine needed repairs or maintenance• Comply with all multi-family housing laws including the Fair Housing Act and ADA• Oversee entire eviction process• Comply with all multi-family housing laws including the Fair Housing Act and ADA• Oversee entire eviction process• Direct and plan for themes/events with Assistant Community Manager and Leasing Consultant• Partner with Maiker's Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members• Partner with Maiker's FCV Team to work towards housing stability for all community members• Where required, oversee the entire eviction processFinancial Management• Achieve expected NOI at property, and assist in achieving all Maiker property management goals and other department goals•...