VP, Chubb Benefits Workplace Solutions

JOB DESCRIPTION

Position Overview

The VP, Chubb Benefits Workplace Solutions - Client Delivery Team reports to the SVP, Chief Operations Officer and serves as a senior field- and customer-facing leader responsible for shaping and executing the client delivery strategy for the business.

This leader is accountable for the full client lifecycle experience - from prospective client engagement and new business onboarding through ongoing client servicing, including billing, premium application and processing, portability and re-servicing for employers and policyholders.

The VP will lead with a strong market and customer orientation while partnering internally to align service models, priorities, and capabilities with business goals and client expectations.

RESPONSIBILITIES

Strategic Leadership & Vision


* Define and lead the strategic vision for the Client Delivery Team, aligned with Chubb Benefits Workplace Solutions business objectives and growth priorities.


* Translate enterprise and divisional strategy into clear service priorities, delivery plans, and measurable outcomes.


* Establish a scalable client delivery model that supports service excellence, accountability, and sustainable growth.


* Use market, customer, and field insights to inform priorities, improve effectiveness, and position the organization for future opportunities.


* Drive cross-functional alignment around service strategy, execution discipline, and customer-centric decision making.

Elevating the Customer Experience


* Champion a best-in-class customer experience across the full client lifecycle, with a focus on responsiveness, consistency, and issue resolution.


* Identify opportunities to simplify service interactions and remove friction for clients, brokers, and field partners.


* Develop and monitor service and experience metrics to evaluate performance, identify trends, and drive accountability.


* Partner across teams and key stakeholders to address root causes of service challenges and implement measurable improvements.


* Promote a culture that balances client advocacy, operational rigor, and high-quality execution.

Field & Customer-Facing Engagement


* Serve as a visible, credible senior leader with prospective and existing clients, brokers, and field partners bring key business insights and confidence in client experience.


* Build strong relationships with key external stakeholders to understand needs, reinforce confidence, and support retention and growth.


* Participate actively in finalist presentations, RFP responses, and strategic broker meetings to communicate Chubb Benefits Workplace Solutions service capabilities and differentiators.


* Engage directly in complex or escalated client situations to facilitate solutions and strengthen outcomes.


* Provide feedback from the market to help shape service enhancements, operational priorities, and strategic investment decisions.

Client Onboarding an...