Business Analyst

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

To Be the Advantage That Helps Our Customers Win. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
035862 Business Analyst (Open)

Job Description:

Major Responsibilities

 

·         Provide Level 1 and Level 2 support for Enterprise Analytics users, addressing inquiries related to reports, dashboards, and data across global regions.

·         Respond to support requests via ticketing systems, email, and virtual collaboration tools in accordance with defined service level agreements (SLAs).

·         Clearly explain reports, KPIs, and data concepts to business users with varying levels of technical expertise.

·         Troubleshoot reporting and data issues, perform root cause analysis, and coordinate with Data Engineering, Analytics, and IT support teams for resolution.

·         Collaborate closely with US- and EMEA-based stakeholders, including regular interaction during overlapping working hours with the US Eastern Time Zone, to gather reporting requirements and clarify business needs.

·         Develop, modify, and enhance reports and dashboards using Power BI and other enterprise reporting tools.

·         Support user enablement through virtual training sessions, user guides, and knowledge documentation.

·         Gain working knowledge of enterprise data architecture, ETL processes, data orchestration, and data models to effectively support analytics solutions.

·         Document recurring issues, standard operating procedures, and support processes to enable scalable and consistent global support.

 

Education and Experience:

 

·         Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Analytics, or a related discipline.

·         2 to 3 years of relevant experience in analytics support, business intelligence, IT support, or a similar role.

·         Hands-on experience with Power BI, Power Pivot, Tableau, or similar data visualization tools.

·         Exposure to ETL concepts, data modeling, relational databases, and SQL is preferred.

·         Experience supporting global stakeholders or working in an offshore delivery environment is highly desirable.


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