Human Resources Implementation & Support Consultant (Remote - Canada)

Title: Human Resources Implementation & Support Consultant (Remote - Canada)

MediSolution is seeking a Human Resources Implementation & Support Consultant with experience in Human Resources processes and systems to join our team.

In this role, you will work closely with healthcare clients and internal teams to implement, support, and enhance our Human Resources solutions.

You will help clients achieve their business objectives by understanding their requirements, translating business processes into effective system solutions, and providing high-quality ongoing support.

This is a client-facing role that combines implementation, application support, business analysis, project coordination, training, testing, and problem-solving.

The ideal candidate is a curious and analytical problem solver who enjoys understanding how things work, investigating issues, and finding practical solutions.

You are comfortable working independently, taking ownership of issues, and collaborating with clients and internal teams to achieve successful outcomes.

We also value individuals who are open to new technologies and can appropriately use AI and other modern tools to improve efficiency, research, documentation, analysis, and client service.

What your impact will be:


* Implement new customers from start to finish, including requirements gathering, business-process analysis, system configuration, programming formulas, testing, training, documentation, and transition to ongoing support.


* Provide high-quality application support by investigating client issues, identifying root causes, developing solutions or workarounds, and ensuring timely resolution.


* Build strong client relationships by understanding their business needs, providing functional guidance, communicating application changes, and supporting new and existing users.


* Manage and prioritize support cases and assigned work, ensuring issues are properly documented, progressed, and resolved, with appropriate escalation when required.


* Participate in project planning and delivery, including project documentation, status updates, implementation activities, testing, user acceptance testing, and go-live activities.


* Develop and maintain training materials, procedures, and user documentation, and deliver client and end-user training as required.


* Collaborate with internal Product, Development, Technical Support, and other teams to investigate and resolve complex application and implementation issues and identify opportunities for improvement.


* Support business development activities, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities.


* Stay current with application functionality industry practices, technology, and applicable HR, payroll, regulatory, and legislative changes


* Use modern technology and AI-enabled tools where appropriate to improve productivity, problem-solving, research, and client ou...