Perishables & Livestock Manager

Join our dynamic Team at DHL Global Forwarding! We are looking for an Perishables & Livestock Manager in our Sydney Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe.

We connect people and businesses securely and reliably, enabling global sustainable trade flows.

With specialized solutions for growth markets and industries, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities


* To own your department PnL, driving growth in local markets in collaboration with field sales to ensure customer satisfaction and retention through regular customer visits, excellent services and swift resolution of complaints and escalations.


* To ensure service quality, operational excellence by proactively monitoring and improving operational performance, identify and implement process improvement opportunities to enhance efficiency, while acting as a secondary escalation point for customer complaints and requests, focusing on solutions.


* To build and manage supplier relationships to optimize service delivery and profitability.


* As the subject matter expert for perishable operations, you will ensure customer requirements are consistently met by monitoring counterpart responses, completing validations, and confirming all operational and compliance standards are fulfilled within required timelines.


* To ensure that all relevant quality KPIs are met or over achieved on a consistent basis.


* To oversee and develop a high-performing team while fostering a culture of collaboration and continuous improvement ensuring all team members comply with our global standard processes when executing shipments.


* To ensure achievement of productivity targets and measures to provide perishable services for internal and external customers while ensuring accurate job management control to drive GP maximization on every file.


* To build and maintain a strong sales pipeline to support sustainable, profitable growth for the department.

This includes increasing share of wallet across existing customers and securing new business that is not currently managed within the Perishables team.


* And to execute any other duties assigned by your manager that fall within the general scope of the role.                                                                  

Key Accountabilities:



* To proactively oversee team to ensure customer satisfaction at every touchpoint, fostering loyalty and driving repeat business.


* To ensure cost minimisation and gross profit maximisation on every job file to meet or exceed given budget targets.


* To ensure high levels of supplier performance.


* To resolve issues with operational workflow and/or based on customer feedback, only escalating wh...