Bromley Mountain Resort Hosts & Mountain Hosts

Title / Position: Resort Hosts & Mountain Hosts Position Type: Seasonal, Part-time; Volunteer / Unpaid Reports to: Guest Services Manager, Ski Patrol Director Whether it is on the hill, at the base lodge, in the lift line or in the parking lot, our Resort Hosts and Mountain Hosts provide front line face-to-face interaction and services to our guests.

These staff and volunteers help make our guests experience that much better and safer by providing necessary information and assistance when its needed most.

As a member of our Resort Host or Mountain Host programs, you will be positioned in many different areas of the mountain, (depending on the day) keeping this position interesting, active, and with a primary focus on guest safety and quality experience.

Summary: Primary responsibility is to provide outdoor customer service, lift pass checking, assistance with parking and unloading/loading at the entrance of our resort, on hill assistance, and safety mitigation.

Duties & Responsibilities: Resort Host: (location in base area subject to change day by day) Scan tickets at all operating chair lifts Maze and lift line control Communicate with ski patrol and snow sports to ensure emergencies and lessons are managed in a timely manner in the line Front of lodge greeting and assisting guests with loading/unloading of vehicles Management of traffic in our resort entrance/exit and base area Assist guests on and off shuttle bus Provide guidance to guests and assist navigation around resort to different departments and answer questions Potentially assist with lift evacuation and other lift incidents if needed Other duties as assigned Mountain Host: (In addition to above responsibilities) Positioned at the summit, on the hill, or by the base area Ensure safe skiing/riding amongst guests Provide guidance to guests and assist navigation around resort to different departments and answer questions Maintain high traffic areas and mitigate safety risks in the base area Communicate with ski patrol by radio with any guest safety concerns or incidents Assist ski patrol with end of day sweep of the mountain Provide first aid care to guests until ski patrol or higher qualified emergency technician arrives May be asked to assist Resort Hosts based on the day and staffing Potentially assist with lift evacuation and other lift incidents if needed Attend in service training with Ski Patrol as required Other duties as assigned