Account Manager Tier II

Build real relationships.

Drive real growth.

Do it all from Dallas.

Purple Wave is looking for an Account Manager Tier II who loves being the steady, trusted partner customers count on.

In this role, you'll strengthen key account relationships, helping to ensure sellers feel heard and supported.

If you're known for clear communication, smart decision-making, and jumping on problems before they become problems, you'll thrive here! The Account Manager Tier II is responsible for fostering and maintaining strong relationships with customers and key accounts, ensuring their needs are met and their expectations are exceeded.

This role will act as the secondary point of contact between Purple Wave and its customers, advocating for the seller within the organization while also representing Purple Wave's interests to the customer.

Success in this role requires a blend of interpersonal and decision-making skills, detailed communication, and a proactive approach to problem-solving.

The Account Manager will also be responsible for contributing to a defined level of sales activity to assist the Territory Sales Manager in driving overall territory growth.

Ultimately, the Account Manager will be expected to facilitate a high level of communication with customers and build long-term relationships to meet our company's goals.

Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships between the customer and Purple Wave through routine collaboration and communication.

Understand customer needs and objectives, and proactively address any concerns or issues that arise.

Act as the secondary point of contact for all customer inquiries, requests, and escalations.

Expected to respond promptly to customer emails, inquiries, or concerns.

Capacity to participate in customer open houses and industry trade shows as required.

Account Management: Develop a deep understanding of the customer's business within the industry, and how we can work together to achieve common goals.

Conduct routine account reviews to assess customer satisfaction and identify opportunities for improvement.

Collaborate with internal Purple Wave teams (such as sales, listing operations, marketing, accounting, and product development) to ensure alignment with customer goals and objectives.

Identify opportunities for process efficiencies within business plans.

Develop and maintain the Company Dashboard, accounts, and opportunities to effectively serve existing and prospective customers.

Strategic Planning: Develop account plans outlining strategies for achieving customer satisfaction to maximize value for both the customer and the company.

Work with Territory Managers and District Directors to set clear, measurable goals and track progress against these goals over time.

Anticipate future customer needs and proactively develop solutions to address them.

Collaborate with Territory Managers to identify and generate leads within assigned territories using the ...