Director of Quality Improvement

Liberty Resources is seeking a Director of Quality Improvement.

Position Summary:

The Director of Quality Improvement serves as the organization's leader for quality improvement, organizational performance, and operational excellence.

Acting as an internal consultant and strategic partner to executive and operational leadership, this position conducts comprehensive assessments of programs, services, and operational processes to identify opportunities that improve quality, compliance, efficiency, client outcomes, and organizational performance.

The Director leads enterprise-wide improvement initiatives, strengthens leadership capability, promotes data-informed decision-making, and advances a culture of continuous improvement across the organization.

Responsibilities:

1.

Develop and implement a written annual organization-wide quality improvement plan aligned with organizational goals and strategic priorities, identifying priorities, baseline performance, measurable goals, accountable leaders, and reporting schedules.

Evaluate progress semi-annually and update the plan as needed..

Direct and maintain the organization’s adopted quality framework, including a comprehensive semi-annual review and written report on framework adoption and progress.

Translate performance data into clear findings and actionable recommendations for the agency and its leaders, and establish and drive reporting schedules to support accountability and continuous improvement.

2.

Evaluate organizational performance through operational reviews, data analysis, and quality assessments, translating findings into actionable recommendations that strengthen accountability, continuous improvement, and an organization-wide culture of quality.

3.

Lead multidisciplinary improvement initiatives that enhance efficiency, effectiveness, quality outcomes, and participate in designing, implementing and evaluating improvements to the client experience.

4.

Drive improvement projects, with specific focus on lean methodology.

5.

Analyze organizational processes, systems, workflows, and performance metrics to identify risks, barriers, and opportunities for improvement.

6.

Utilize quality improvement methodologies to drive sustainable operational and organizational change.

7.

Partner with IT, HIT, other support services and program leadership to develop and monitor performance indicators, dashboards, scorecards, and outcome measures that support strategic decision-making.

8.

Partner with leadership to strengthen performance management, accountability, and continuous improvement capabilities.

Support program leaders in evaluating the effectiveness of corrective and preventive actions, identifying barriers to sustained improvement, and escalating unresolved concerns to appropriate leadership.

9.

Facilitate organizational transformation and change management initiatives.

10.

Collaborate with Quality Assurance, Compliance, Operations, Human Resources, and Clinical Leadership to improve ...