DELI/COFFEE SHOP BARISTA

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum


* High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience


* Ability to complete Initial Store Training and pass barista certification with a score of 90% or better


* Ability to work in a fast-paced environment


* Ability to work weekends on a regular basis, work any shift and work overtime as needed


* Accuracy/attention to detail


* Ability to organize/prioritize tasks/projects

Desired


* Knowledge of company policies, procedures, and organizational structure


* Familiarity with industry/technical terms and processes



* Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service


* Promote and follow company initiatives


* Greet customers, answer questions, and suggest product to enhance service and meet sales goals


* Maintain cleanliness of customer service area and equipment


* Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard


* Follow store policies and procedures


* Perform cleaning tasks in accordance with the duty rosters and cleaning standards


* Follow standards for merchandising, stocking, rotating, and storing all products


* Follow cash handling and register policies


* Follow inventory stocking and recording guidelines


* Ability to work cooperatively in high paced and sometimes stressful environment


* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


* Ability to act with honesty and integrity regarding customer and business information


* Ability to follow directions and seek assistance when necessary to resolve customer and business issues


* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults


* Must be able to perform the essential job functions of this position with or without reasonable accommodation