Customer Service Representative

Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.Actively listen and respond quickly and professionally to all customer calls.Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).Escalates transportation and customer service concerns to contact center leadership team.Complete Alivis New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.Complete and sign all compliance courses.