Sr. Solutions Engineer

Sr.

Solutions Engineer

Reports to: Director, Technology
Supervises: None
Location: Evergreen Goodwill Administration Office, Hybrid 3 days required in office
Salary Range: $90,000 - $100,000

Position Summary

Evergreen Goodwill is seeking a Sr.

Solutions Engineer to own a domain of the systems our organization runs on - the platforms, integrations, and automations that keep a 2,000-person nonprofit operating across 26 locations.

This is an internal-facing engineering role, not a pre-sales position.

You will take ownership of a set of business-critical systems: how they are designed, how they connect to everything else, and how they behave when something breaks.

We are modernizing much of our technology estate.

You will be designing and building replacements, not maintaining a finished stack - and you will own the standards for how that work gets done in your domain.

This is a senior individual contributor role with real decision authority.

You will work directly with the business areas you support, and you will be the person who decides how the systems in your domain fit together.

Where your authority sits.

You decide within the systems you own.

Standards that span domains - how your systems talk to everyone else's, how things get deployed and changed - sit with our Enterprise Solutions Architect , and you help shape them.

Inside your domain, the calls are yours.

Key Responsibilities

Domain ownership


* Own the architecture and forward plan for a domain of business-critical systems


* Own the integrations between your domain and the rest of the enterprise estate - finance, workforce, inventory, and reporting


* Own configuration standards, release practice, and operational handoff for your domain, working within enterprise architecture standards

Build and integration


* Design, build, and deploy integrations, automations, and configuration across the domain


* Own production codebases where the domain includes internally built software


* Build AI into the systems you own where it earns its place - classification, extraction, retrieval, and language-model services wired into real workflows, with evaluation against the task rather than adoption by default


* Tier 3 diagnosis for the systems you own - the escalation point, not an escalation path

Reliability and operations


* Own reliability and service levels for the systems in your domain, including monitoring, alerting, and incident response


* Design the operational handoff so systems support teams can run what you build


* Participate in change and maintenance windows, including business-sensitive timing

Stakeholder partnership


* Partner directly with the business areas you support.

Translate operational need into system capability without a translator in between


* Say no with a reason and an alternative when a request would compromise reliability or integrity


* Manage vendor relationships for platforms in the domain, includin...