Member Services Representative I

The Member Services Representative role is dedicated to ensuring AAA members receive a totally satisfied experience in all aspects pertaining to their emergency roadside and membership needs.

Their role interacts with members through contact center channels while ensuring an excellent experience and driving membership sales growth.

The ideal candidate has the ability to show empathy and patience and attention to detail while providing service to our members.

AAA Minneapolis' Emergency Roadside Service is open 365 days per year from 7am 11pm.

Employees may be required to work holidays.

Full time employees who are scheduled to work on holiday will receive time and a half pay AND holiday pay.

Hours: Sunday Thursday 11am 7:30pm Option to work remotely after initial 2-3 weeks of training Full Time + Benefits DUTIES AND RESPONSIBILITIES: Supports members through contact center channels while upholding all department and AAA Minneapolis standards.Responds to telephone inquiries from members and the general public regarding all member related services, including Emergency Roadside Service requests, membership records inquiries, and general AAA Minneapolis information.

Assists with membership related questions and transactions focusing on increasing member retention and enrollment of new membersProvides accurate information and solutions to drive customer satisfaction and loyalty.Meets or exceeds daily and monthly performance goals, including but not limited to, telephone metrics, sales goals, and customer satisfaction scoresRecommends membership solutions that best meet current member and future member needsConsistently demonstrates reliability by maintaining regular attendance, adhering to scheduled shifts, promptly communicates any changes in availability, and completes assigned tasks in a timely, accurate, and professional mannerEnsure compliance with company and membership policies and procedures Demonstrates accuracy and thoroughness and looks for ways to improve and promote qualityActively participates in regular coaching and applies feedback to improve performance Performs other related duties as assigned by management QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High School diploma or equivalentMinimum one year of call center or customer service experience required (call center preferred) OTHER REQUIREMENTS: Proficiency with Microsoft Suite, including Microsoft Outlook and TeamsStrong verbal and written communication skillsAbility to identify and resolve problems in a timely mannerProficient in use of internet and web-based technologiesAbility to navigate multiple applications while speaking with customers PHYSICAL DEMANDS AND WO...