Shelter Services Coordinator (Local Homeless Shelter)

Goodwill of Colorado

    Job Description

Pay Rate: $17.50 per hour.

Work Schedule: 3 shifts are available- 4 days on 3 days off (10 hour days)

1st Shift - 6:00am-4:30pm
2nd Shift - 2:30pm-1:00am
3rd Shift - 12:00am-10:30am

 

JOB SUMMARY:

The Campus Coordinator serves as an important point of connection for guests, offering guidance, support, and problem-solving assistance while helping maintain an organized and welcoming campus environment focused on growth and opportunity.

 

 

 

ESSENTIAL FUNCTIONS:



* Welcome and assist guests while supporting admissions, intake, and shelter placement processes.


* Maintain accurate records, activity logs, incident reports, and shift documentation.


* Monitor campus safety through routine facility checks and security systems.


* Connect guests with programs, resources, and support services as needed.


* Communicate campus policies and expectations in a respectful and professional manner.


* Build positive relationships with guests, volunteers, and staff while promoting accountability and personal growth.


* Assist with operational needs, including maintenance requests, campus oversight, and maintaining a clean, organized environment.


* Respond to guest concerns, de-escalate situations when appropriate, and report incidents promptly.


* Participate in team meetings, training, and other organizational activities.


* Perform additional duties as assigned to support campus operations and guest services.

Work Environment


* Fast-paced shelter and campus setting serving individuals experiencing homelessness.


* Frequent interaction with guests, staff, volunteers, and community partners.


* Requires sound judgment, professionalism, strong communication skills, and a commitment to maintaining a safe, welcoming, and supportive environment.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Success in this position requires emotional steadiness, strong decision-making, disciplined execution, and the ability to apply trauma-informed care principles within a dynamic 24/7 environment.

Campus Coordinators are expected to navigate complex situations with professionalism, composure, and consistency while supporting the overall mission and culture of the campus.

EDUCATION/EXPERIENCE:



* High school diploma or GED required; associate degree preferred.


* Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred.


* Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valu...