Coordinator Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Part time

Department:
Registration

All Locations:
20 Maverick Square – Cradock Building

Position Summary:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC.

As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.

The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Schedule: Mondays, Wednesdays and Thursdays 3:30-7:30pm.

Every other Saturday 7:30-2:30pm

Essential Duties and Responsibilities:


* Check-out appointments and create follow up visits or recalls.


* Book, cancel and/or reschedule appointments as needed for patients walking in.


* Answer Phones.


* Document clear and concise telephone encounters or RX refill request and route appropriately.


* Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:


* HS Diploma/GED.


* Minimum of 1 year customer service and/or administrative experience.


* Excellent written and verbal communication, judgement and problem solving skills.


* Bilingual fluency Spanish/English required.


* Knowledge of medical terminology and experience working with electronic medical record technology a plus.


* Proficient in Microsoft Office Suite.

Compensation:

Starting at $19.55/hr up to $29.33/hr based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer.

We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a med...