Program Manager - Key Accounts

Program Manager

Location: US Hybrid - 2 days onsite per week - Chicago, Dallas, Houston, Nashville or St.

Louis preferred but would consider candidates in Boston, Raleigh, Morristown/Floram Park, NJ or Louisville.

About the Role

We are seeking a Program Manager to lead the strategic execution of Key Account programs and serve as the representative for the Key Account business.

This highly visible role is responsible for guiding complex, multi-stakeholder programs that require strong leadership, customer engagement, factory coordination, and disciplined execution.

As the senior interface between customers, global factories, suppliers, engineering, and internal operations, you will ensure that Key Account programs meet commitments for scope, cost, schedule, and quality.

You will drive alignment across global supply chain partners, anticipate and mitigate risks, and provide clear, executive-level program visibility.

If you are a seasoned professional who thrives in matrixed environments, leads with influence, and brings structure to complexity-this role offers a chance to make a major impact on the growth and performance of the Key Account business.

What You'll Do

Senior Leadership & Representation


* Serve as the representative and voice of the Key Account business to customers, factories, suppliers, and internal leadership.


* Establish trusted relationships with strategic customers and executive stakeholders.


* Translate business strategy into executable program roadmaps that drive Key Account business success.

Customer-Facing Responsibilities


* Act as the primary senior point of contact for key customers on delivery status, risks, requirements, and commitments.


* Lead customer discussions, escalations, operational reviews, and program readiness checkpoints.


* Ensure customer expectations are aligned, documented, and delivered with high reliability.

Factory & Supplier-Facing Responsibilities


* Represent the Key Account business with global factories and suppliers, ensuring production schedules, capacity plans, and material readiness support customer commitments.


* Lead cross-functional resolution of manufacturing issues, supply constraints, and schedule challenges.


* Provide forecast visibility, volume outlook, and program priorities to supply chain and factory leadership.

Program Management & Execution


* Own end-to-end execution for complex, high-impact Key Account programs.


* Lead planning, backlog management, scheduling, and risk governance to ensure predictable delivery.


* Identify, escalate, and drive closure of issues that threaten scope, schedule, cost, or customer satisfaction.


* Facilitate cross-functional alignment across engineering, operations, sourcing, logistics, and services.


* Champion continuous improvement in processes, communication mechanisms, tools, and delivery performance.


* Provide executive-ready communication, dashboards, and program vi...