Member Services Specialist

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world.

As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network.

SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.

SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals.

In addition, SHM offers eligible employees benefits such as: Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts The Member Service Specialist is responsible for assisting members with their immediate needs.

This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments.

Candidate must be fluent in French Canadian.

Essential Duties and Responsibilities Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully Responding to member questions and needs via phone, email and in person Providing excellent customer service Dealing with conflict effectively, courteously, and tactfully Accepting and reconciling daily cash, credit and check payments, and following up with past due balances Routine administrative tasks including office leasing Provide information on marina products and services Available to work overtime when required Other duties as assigned by Manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training Wear proper personal protective equipment as required for the task or work area Report all accidents, injuries, spills and near misses immediately Technical and Physical Requirements High school diploma or equivalent preferred Prior marina experience preferred Previous customer service experience preferred Proficient in Microsoft Office Ability to sit for long periods of time Ability to lift 10 pounds Any skills considered standard that a Member Services Specialist should possess Minimum Soft Skill Qualifications Eagerness to engage in a growing, fast paced, and industry-leading company Consistently treats others with dignity and respect Genuinely serves others with humility and a positive attitude Frequently demonstrates a bias toward action Always communicates effectively and courteously with fellow teammates and members Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties Shows resolve and overcomes difficulties in a positive and productive manner Gladly provides responsive, and high level of service to our teammates...