Delivery Leader

Essential Duties and Responsibilities:

- Provide strategic direction and guidance to the software engineers within the IT Applications Development team in support of application design, software development, and software integration.

- Define the key priorities in pursuit of the vision and goals associated with the Software Engineering practice.

- Ensure Software Engineering staff are following best practices around application design, software development, and software integration throughout the system development lifecycle.

- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.

- Provide leadership and direction to staff for completeness of application design, software engineering, and software integration.

- Work toward the improvement of the software life cycle time by increasing the quality of requirements and reducing the amount of time spent in the application design, development, and integration phases.

- Manage the Software Engineering staff as a shared service to support multiple projects.

- Ensure that the Software Engineers have the appropriate tools, skills, and training to support the project needs.

- Manage geographically distributed staff to maximize staff utilization.

- Work closely with delivery managers and product managers to support product delivery and enhancements.

- Drive all aspects of engineering recruiting including but not limited to; attracting great talent and retaining a highly skilled, proficient engineering team.

Key Responsibilities

Delivery Leadership

• Oversee the development, maintenance, and enhancement of a COTS healthcare system serving Medicaid clients

• Ensure delivery of high-quality, reliable, and compliant solutions, including enhancements, fixes, and customer-specific configurations

• Provide direction and oversight for multiple teams through collaboration with other managers

Process & Quality Oversight

• Define, implement, and maintain development processes, procedures, and delivery standards

• Ensure adherence to SDLC, change management, release management, and quality assurance processes

• Review solution designs and deliverables to ensure technical soundness, scalability, and maintainability

• Drive continuous improvement in engineering practices and delivery outcomes

Team & Stakeholder Collaboration

• Work closely with technical managers, architects, developers, QA teams, and operations teams

• Serve as a key liaison between technical teams and business stakeholders

• Communicate clearly with customers and internal stakeholders at all levels, including executive leadership

• Support issue resolution and prioritization across development and support activities

Customer Implementation & Support

• Provide oversight for implementation of the COTS product for new and existing State Medicaid customers

• Ensure consistent implementation approaches wh...