Small Commercial Direct Bill

JOB DESCRIPTION

Job Responsibilities:


* Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.


* Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment


* Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller


* Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations


* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products


* Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns


* Maintain established levels of productivity, service, and quality standards within a fast-paced call center


* Works collaboratively with team members, and business partners to provide a quality experience for our agents


* Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures


* Responsible for cross selling products to provide best and most beneficial experience for clients


* Work overtime as needed


* Complete additional tasks and other projects/duties as assigned


* Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT.

Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

QUALIFICATIONS



* Customer service experience in a high-volume client contact call center


* Strong decision-making velocity in a fast-paced, high-volume phone contact center environment


* Effective, strong, and service focused communication skills, both verbal and written


* Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking


* Experience in a high-volume contact center with a strong focus on superior service is a plus!


* Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners


* Track record of success in managing competing demands, problem solving and strong decision velocity


* Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service


* Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, p...