Designated Support Engineer - PowerEdge XE

PowerEdge XE: Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products.

Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media.

No matter how complex the challenge, we rise to it.

We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support.

If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Principal Engineer (DSE) on our DSE Product Services Team in Round Rock, Texas, Oklahoma City, Oklahoma or Draper, Utah.

What you'll achieve
As a Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer's technology sets.

Customers benefit from personalized support, coordinated service events, and streamlined problem resolution.

You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.