Special Operations Manager (SOM)

Lead Through Change.

Build Strong Teams.

Deliver Results Join our leadership team and help transform hotels across our growing portfolio.

As a Special Operations Manager, you'll travel where you're needed most, leading teams, solving operational challenges, improving performance, and creating exceptional experiences for guests and employees alike.

Pay: $55,000 - $65,000 salary per year (based on experience) + commission eligibility Benefits: Benefits, PTO, and 401(k) available J&P Hospitality Management, LLC Job Description Job Title: Special Operations Manager Reports to: Regional Vice President (RVP) FLSA Status: Exempt Location: Field-Based, Multi-State Travel (up to 90%) Direct Reports: 8+, depending on assignment Department: Property Operations JOB SUMMARY: The Special Operations Manager (SOM) temporarily fills the role of General Manager at assigned hotel locations during transitions such as vacancies, new acquisitions, or performance turnarounds.

While on assignment, the SOM is fully responsible for all property operations, team performance, and guest satisfaction.

This is a hands-on leadership position that requires travel, flexibility, and a deep understanding of hotel operations.

The SOM plays a critical role in stabilizing properties, rebuilding teams, and setting hotels up for long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee daily operations of the assigned property, ensuring service excellence, safety, cleanliness, and compliance.

Deliver an exceptional guest experience, resolving service issues and maintaining high satisfaction.

Conduct curb-to-room property walks to assess maintenance, housekeeping, and front desk performance.

Recruit, train, and lead property staff during the assignment period.

Maintain all required paperwork, including hiring documents, schedules, and payroll reports.

Review and approve financial documents, monitor revenue, and manage expenses within budget.

Implement inventory controls and labor management strategies to drive profitability.

Build relationships with local businesses and the surrounding community.

Ensure compliance with federal, state, and local regulations, including OSHA, EEOC, and Wage & Hour laws.

Support company programs and initiatives, including operational rollouts and transition planning.

Partner with leadership to prepare the property for handoff to the incoming permanent General Manager.

Be knowledgeable in and follow all J&P programs.

Perform other job duties as assigned.

QUALIFICATIONS: 2-5 years of General Manager experience.

Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.

Strong leadership and coaching skills.

Familiar with local, state, and federal employment laws and basic HR practices.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Strong organizational and time management skills.

Ability to read, write, and communicate clearly in English.

Bilingual in Spanish a plus.

Clear v...