Work & Health Coach

1.

• Manage a dedicated caseload capped at 25 active Confident Futures participants.

• Deliver personalised, holistic and health-informed coaching support.

• Complete comprehensive needs assessments and co-produce tailored support plans.

• Support participants to build confidence, resilience, routine, self-management and work readiness.

• Deliver interventions aligned to the Confident Futures Health Confidence model.

• Use coaching methodologies including motivational interviewing, strengths-based approaches and trauma-informed practice.

• Support participants to identify and overcome barriers relating to health, wellbeing, confidence, housing, finances, caring responsibilities and social isolation.

• Facilitate access to employment, volunteering, training, skills and community opportunities.

• Support participants to develop realistic progression goals linked to future employment aspirations.

• Maintain the Health Confidence Passport and all participant records.

• Conduct regular face-to-face appointments, ensuring meetings are held at least every four weeks where appropriate.

• Deliver appointments from both office locations and community outreach venues.

• Ensure all contractual milestones and customer service standards are achieved.

• Maintain accurate case notes and management information systems.

• Meet performance expectations and quality standards set by the Service Delivery Manager

You may be required to perform one or more of the activities below as required

2.

• Deliver individual and group-based interventions focused on:

• Think Well

• Move Well

• Sleep Well

• Connect Well

• Live Well

• Work Well

• Support participants to improve confidence, participation and readiness for work-related activity.

• Encourage sustainable behavioural change through structured goal setting and action planning.

3.

• Deliver support from community venues and outreach locations in addition to Maximus offices.

• Increase accessibility for participants who may struggle to engage with traditional office-based services.

• Represent Maximus professionally within local communities and partnership networks.

• Ensure all outreach activity complies with safeguarding and health and safety requirements.

4.

• Support participants to explore realistic employment pathways.

• Provide guidance around workplace adjustments and disability confident employment practices.

• Prepare participants for future employment, volunteering, skills development and vocational opportunities.

• Maintain links with employers and community organisations where appropriate.

Key Contacts & Relationships:

Internal

• Service Delivery Manager

• Health Confidence Coach

• Health System Navigator

• Support Coordinator

• Clinical Assurance Lead

• Partnership Executive

External

• Pathways to Work Advisers

• NHS Services

• Local Authority Services

• VCSE Organisations

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