Health Confidence Coach

1.

Participant engagement and relationship building

• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.

• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.

• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.

2.

CF Needs Assessment, Passport and support planning

• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.

• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure

• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.

3.

Delivery of Six Well Modules

• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.

• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.

• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.

4.

Pathway matching and progression

• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.

• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.

• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.

5.

Safeguarding, boundaries and escalation

• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.

• Maintain accurate, objective and defensible records of concerns, actions and outcomes.

• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.

6.

Quality, evidence and continuous improvement

• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.

• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.

• Share insight on participant barriers, module usefulness and service gaps with the delivery team.

Key Internal Stakeholders & Relationships



* Operations Manager


* Work & Health Coaches


* Health System Navigator


* Clinical Assurance Lead

Key External Stakeholders & Relationships



* Participants


* NHS Services


* Social prescribers


* Health providers
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