Senior Education & Adoption Manager

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Lead the adoption of Point of Care Informatics solutions by driving customer onboarding, workflow optimization, user enablement, and sustained utilization across healthcare environments.

Responsible for planning, coordinating, and monitoring adoption activities to ensure successful implementation and long-term value realization.

Partner closely with commercial, service, implementation, and global teams to align solution deployment, standardize best practices, develop enablement materials, and improve customer outcomes.

As a content and workflow owner, support continuous improvement of adoption playbooks, implementation approaches, and governance processes to accelerate time to value, strengthen user confidence, and increase consistency across customer sites.

This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Sr.

Education & Adoption Manager, you will:
• Lead adoption of Point of Care Informatics solutions by coordinating onboarding, go-live readiness, workflow stabilization, and post-implementation follow-up for customers and internal stakeholders.
• Assess current-state clinical and operational workflows, identify barriers to adoption, and recommend configuration, process, and training improvements that increase solution utilization and user confidence.
• Develop and deliver enablement plans, adoption playbooks, and user education that support standardized implementation and effective use of informatics capabilities across customer sites.
• Partner cross-functionally with sales, service, project management, implementation, IT, and global teams to align responsibilities, manage handoffs, and drive issue resolution throughout the customer adoption journey.
• Track adoption indicators, customer health signals, and workflow outcomes to identify risks, support continuous improvement, and demonstrate value realization for informatics solutions.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
• You have experience supporting point of care information systems and middleware, healthcare informatics, clinical systems, middleware, or digital solution implementations in customer-facing environments.
• You understand how to analyze and improve point of care coordinator workflows, adoption barriers, and change management needs across decentralized care settings.
• You have strong communication and facilitation skills and can work effectively with customer IT teams, clinical stakeholders, service teams, and cross-functional collabora...