Director of Project Delivery and IT Professional Services

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We are currently looking for a seasoned Project Delivery and IT Professional Services Leader to oversee the teams responsible for informatics projects and diagnostic-instrument implementations within Point of Care Diagnostics.

As the Director of Project Delivery & IT Professional Services, you will:
• Lead the Project Delivery and Professional Services organization, ensuring high-quality, timely, and financially successful informatics projects and diagnostic-instrument installations.
• Provide oversight of the full implementation portfolio, including project readiness, schedules, milestones, capacity, resource assignments, risks, customer commitments, project reporting, and transition to ongoing support.
• Establish and continuously improve scalable delivery methodologies, governance practices, standard work, tools, and performance expectations.
• Coach, develop, and retain a high-performing team of IT professionals, project managers, and technical consultants.
• Set clear role expectations, performance standards, development plans, and accountability measures for individuals and teams.
• Lead capacity planning and balance resources across informatics projects and instrument installations based on customer priorities, technical requirements, team capacity, financial commitments, and delivery risk.
• Own the financial and operational performance of the professional services portfolio, including revenue forecasting, utilization, project margin, cost-to-complete, scope management, resource capacity, and forecast accuracy.
• Establish consistent project reporting, monitor portfolio and project health, and intervene when engagements experience delays, resource constraints, cost overruns, scope concerns, technical challenges, or customer dissatisfaction.
• Lead significant customer escalations and project recovery efforts, including root-cause assessment, corrective action planning, and follow-through.
• Build trusted-advisor relationships with hospital, health system, laboratory, IT, and clinical leaders.
• Partner with Sales, Finance, Product Management, Engineering, Customer Success, and other functions to improve scoping, delivery, customer outcomes, and business performance.
• Identify recurring causes of project delays, installation backlogs, rework, and margin erosion and lead continuous-improvement initiatives to increase delivery consistency, capacity, and scalability.
• Build technical, project-management, and leadership bench strength to support growth, succession planning, and organizational transformation.

Required Experience and Qualifi...